Which product do I use for what?
Chat — when you have a question about a client's data or performance. Ask Iris in plain English.
Workflow — when you want to see the state of a client: what signals are open, what agent work is in flight, how metrics are trending, and what's been done.
Agents — when you want to work with a specific agent: browse the roster, chat with one, review its outputs, or schedule recurring work.
A simple rule of thumb: questions go to Chat, the client's situation lives in Workflow, and the workers themselves live in Agents.
Is Omega client-facing or internal?
Omega is an internal platform for Power Digital team members. Clients don't sign in to it. You use Omega to do the work — what you share with clients is up to you and your account team.
Where do agent outputs live?
In the Agents product, open Files in the left rail. Every deliverable an agent produces lands there, scoped to the pinned client. You can also see each run's output attached to the run itself in Workflow → Flight.
How are signals prioritized?
Signals on the Scan board are ranked by impact — and you control what "impact" means. Under Workflow → Metrics, you set the weighted metrics and goals for the client, and those weights drive how signals are scored and ordered. If the ranking doesn't match what the client cares about, tune the weights there first.
How do I share what I'm looking at?
Copy the URL from your browser's address bar and send it. Omega's links carry both the page and the pinned client, so your teammate opens the exact same view — same client, same screen.
What's the pipeline on the Workflow board?
Agent work moves through five stages: Queue → Running → Review → Approved → Implemented. Review is where a human checks the work before it's approved, and Implemented means it's been put into action.
Who do I contact for what?
Sign-in, access, permissions, or technical problems — the IT team.
A new seat or budget — your manager.
Client data and performance questions — Iris, at iris.novapower.io or in the Chat product.
Creative performance insights, or changing client/team information — nova. Data-connection gaps are also fixed in nova.
Tip: When in doubt, ask Iris — if it can't answer directly, this routing list covers the rest.