The quick routing guide
You need... | Go to... |
Help signing in, access, permissions, or anything technical | The IT team |
A new seat, or budget for one | Your manager |
Answers about a client's data and performance | Iris — at iris.novapower.io or the Chat product |
Creative performance insights | nova |
To change client or team information | nova |
Technical and access issues — the IT team
If Omega won't load, your sign-in fails, you're missing permissions, or anything else technical stands between you and your work, the IT team is your first stop. They handle installation, access, and authentication issues and will get you back up and running quickly.
Tip: Before you reach out, try a hard refresh and a fresh sign-in — those two steps resolve the most common hiccups on their own.
Seats and budget — your manager
Need an Omega seat for yourself or a teammate? That request goes through your manager, who handles new seats and any budget questions. Once approved, sign-in works with your regular Power Digital account.
Client data and performance — ask Iris
For anything about a client's numbers — performance trends, channel results, what changed and why — ask Iris. You can reach Iris two ways:
Open the Chat product inside Omega, pin the client, and ask your question.
Go directly to iris.novapower.io.
Iris knows the client's data and can answer the kinds of questions you'd otherwise dig through reports to resolve.
Creative insights and client/team info — nova
nova covers two important areas:
Creative performance insights — how creative is performing and what's resonating.
Client and team information — if a client's details or your team's information needs updating, nova is where those changes happen.
nova is also where data connections live: if a client's channel isn't connected yet, that gets fixed in nova.
Not sure where to start?
Ask Iris. If your question is about a client, Iris can likely answer it directly — and if it's not, this guide will point you to the right team.