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Data Looks Wrong or Missing

If numbers seem off or a channel's data is nowhere to be found, work through these checks in order — the first one solves most cases.

Written by Schae Lilley

Step 1: Check the client picker

Look at the client picker in the top bar. Every page in Omega shows data for whichever client is pinned there — and being pinned to the wrong client is by far the most common reason data "looks wrong."

  1. Click the client picker in the top bar.

  2. Confirm the client shown is the one you meant to look at.

  3. If it isn't, select the right client — the page updates immediately.

Tip: Opening an old chat re-pins the picker to that chat's client. If you jumped from a conversation into Workflow, double-check the picker before trusting the numbers.

Step 2: Check Coverage

If the client is right but a channel's data is missing, check whether that channel is actually connected:

  1. Switch to Workflow using the product toggle.

  2. Open Coverage in the left rail.

  3. Look for the channel in question — Coverage shows exactly which data sources are connected for this client and which aren't.

If the channel isn't connected, that's your answer: Omega can only show data from connected sources.

Step 3: Connect missing sources in nova

Data connections are managed in nova. If Coverage shows a gap — a channel the client uses but Omega isn't receiving — head to nova to get that source connected. Once it's flowing, the data appears across Omega automatically.

When very little data is connected

If a client has only a small portion of their data connected, Omega tells you up front rather than showing a misleading picture:

  • The Overview page includes a data-coverage gauge showing how much of the client's data landscape is connected.

  • When coverage is too low to work with, Overview shows a full-screen notice asking you to connect the client's data instead of the usual cockpit.

Note: That notice isn't an error — it's Omega being honest that there isn't enough connected data yet to give you a reliable view. Connecting sources in nova is the way through.

Still looks wrong?

If the client is right, the channel is connected, and the numbers still don't add up, ask Iris in Chat — it can dig into the client's data and help you understand what you're seeing.

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