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How to Solve the Error Message: You are not authenticated to view this page

Written by Daniel Ortega

If you are getting the error message 'You are not authenticated to view this page' when trying to look at a report in nova, please check your browser. If you are in a browser like Safari, Firefox, or in an incognito window in Google, nova Reports are unavailable.

To view the nova Report or content, please follow the steps below:

Safari:

1. Navigate to Settings:

2. In the Privacy section, make sure the Prevent cross-site tracking is unselected​:


3. In the Advanced section, unselect the Block cookies option:


Firefox:

1. Go to Settings
2. Under Privacy and Security select Custom Browser privacy

3. Make sure Cookies is unchecked:


Google Incognito Window:

1. When you open a new incognito window, make sure the Block third-party cookies option is unselected:


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