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How to Solve the Error Message: You are not authenticated to view this page

Written by Daniel Ortega
Updated over a year ago

If you are getting the error message 'You are not authenticated to view this page' when trying to look at a report in nova, please check your browser. If you are in a browser like Safari, Firefox, or in an incognito window in Google, nova Reports are unavailable.

To view the nova Report or content, please follow the steps below:

Safari:

1. Navigate to Settings:

2. In the Privacy section, make sure the Prevent cross-site tracking is unselected​:


3. In the Advanced section, unselect the Block cookies option:


Firefox:

1. Go to Settings
2. Under Privacy and Security select Custom Browser privacy

3. Make sure Cookies is unchecked:


Google Incognito Window:

1. When you open a new incognito window, make sure the Block third-party cookies option is unselected:


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